Automate the busywork • Connect your stack • Practical AI that ships

AI solutions, custom software, and automation that remove manual work and scale operations.

i9 Labs designs and builds reliable systems—web apps, integrations, and workflow automation—so your team moves faster, reduces errors, and gains visibility across your tools.

Request a quote View services

Save hours every week Automations replace repetitive admin work.

Fewer errors Standardize processes and reduce handoffs.

Faster lead response Routing, enrichment, and notifications that close gaps.

Clear reporting Dashboards that show what's working.

Services

Everything we offer, end-to-end: discovery → build → deploy → maintain.

AI Solutions

Assistants, document processing, routing, enrichment, semantic search, and content workflows—built for real ops.

Practical AI adoption

Custom Software Development

Web apps, portals, dashboards, and internal tools built around your process and data.

Clean architecture

Workflow Automation

Eliminate manual steps with triggers, approvals, notifications, and orchestrated workflows.

Reduce busywork

Integrations

APIs, webhooks, middleware, and tool-to-tool connectivity so your stack works as one system.

Connect your stack

Data Pipelines & ETL

Move, clean, and sync data between systems—reliable pipelines that keep everything aligned.

Operational visibility

Websites

Fast, modern, conversion-focused sites that are SEO-ready and easy to maintain.

Conversion-first

Dashboards & Reporting

Single-source reporting for sales, ops, fulfillment, and performance metrics.

Clarity

Process Optimization

Map workflows, find bottlenecks, standardize steps, and implement improvements with software.

Scale without headcount

Maintenance & Support

Monitoring, improvements, security updates, and long-term ownership so systems stay stable.

Reliable delivery

Talk through your workflow See examples of what we build

How we work

A straightforward process designed to ship quickly without sacrificing maintainability.

Discovery

We map the workflow, identify bottlenecks, define success metrics, and produce a clear scope.

Build & Integrate

We implement the system with clean architecture—APIs, automations, data flows, and UI as needed.

Deploy & Maintain

We ship to production, monitor, iterate, and keep the system stable as you grow.

What we build

Typical deliverables that directly map to operational outcomes.

Systems & tools

Custom web apps, portals, dashboards
Internal tools for ops, fulfillment, and admin
Role-based access, audit trails, approvals
Reporting views and KPI dashboards

Automation & AI

Lead capture → enrichment → routing → follow-up
Document intake, extraction, validation, filing
Customer support automation and assistant workflows
Content pipelines and back-office automation

Real-world examples

Lead Operations

Automated lead capture & routing

A services business was manually moving leads between tools, missing follow-ups, and had no reporting. We built a unified pipeline: web/phone lead capture → enrichment → CRM creation → assignment + notifications → dashboard reporting—cutting response time by 80% and eliminating dropped leads.

Document Processing

AI-powered invoice & contract intake

A logistics company processed hundreds of invoices and contracts manually each week. We deployed an AI extraction pipeline that reads incoming documents, pulls key fields, validates against existing records, and files everything automatically—reducing processing time from hours to minutes.

Internal Tooling

Custom operations portal

A growing agency ran operations across spreadsheets, email, and Slack. We built a centralized portal with project tracking, client dashboards, role-based access, automated status updates, and real-time KPIs—giving leadership full visibility without chasing updates.

System Integration

E-commerce & ERP sync

An e-commerce brand had inventory, orders, and fulfillment split across Shopify, a warehouse system, and QuickBooks. We built real-time sync between all three—orders flow to fulfillment automatically, inventory updates across channels, and financials reconcile without manual entry.

AI Assistants

Customer support assistant

A SaaS company was drowning in repetitive support tickets. We built an AI assistant trained on their docs and knowledge base that handles tier-1 inquiries, drafts responses for complex tickets, and escalates edge cases to the right team—deflecting 60% of ticket volume.

Reporting & Analytics

Unified sales & ops dashboard

A multi-location business had data scattered across CRM, POS, and Google Sheets with no single source of truth. We built a live dashboard pulling from all sources—pipeline metrics, revenue by location, team performance, and conversion rates—updated in real time with zero manual work.

FAQ

Common questions from owners, ops leaders, and technical teams.

Do you work end-to-end or with our internal team?

Both. We can own delivery end-to-end or integrate with your team to build specific components, automations, or integrations.

What tools can you integrate with?

Any platform with an API, webhook, or export/import flow—CRMs, ERPs, e-commerce, messaging, analytics, and internal databases.

Do you do “AI” without disrupting operations?

Yes. We focus on practical AI that supports real workflows—assistants, routing, enrichment, document processing—implemented safely with measurable outcomes.

How do projects typically start?

We begin with a short discovery to define goals, scope, and success metrics, then deliver in milestones (build → deploy → iterate).

Book a discovery call Email us